Frequent Questions
Really, we get asked this often.
We get asked these questions a lot, so we made this small section to help you out identifying what you need faster.
What areas do Swain & Rands service?
Swain & Rands provide our home improvement services to a wide area covering most of Dorset including Poole, Bournemouth, Christchurch, Dorchester, as well as other surrounding areas. They offer our full range of services such as installing conservatories, windows, and doors, in these locations. However, it is always a good idea to get in touch with them to confirm if they can service your specific location.
What types of doors do you offer?
Swain & Rands offers a wide selection of door types to suit a variety of residential and commercial needs. They offer the following types of doors: 1. Composite Doors: These are strong, durable doors made from multiple materials including PVC, wood, insulating foam, and GRP (glass reinforced plastic). They are designed to look like real wood but offer superior security and thermal performance. 2. uPVC Doors: uPVC, or unplasticised polyvinyl chloride, doors are highly popular due to our affordability, durability, energy efficiency and low maintenance. 3. Stable Doors: These are a traditional type of door that can be split into two halves, which can be opened independently of each other or together as one door. 4. French Doors: A classic option, French doors are double-hinged and can be opened either inward or outward. They offer a stylish transition between rooms or from a room to the outdoors. 5. Bi-folding Doors: Also known as folding
How do I get a quote for a conservatory?
Getting a quote for a conservatory from Swain & Rands is a simple and straightforward process. Here are the specific steps you need to follow: 1. Visit the Swain & Rands Website: Launch your preferred web browser, and navigate to the official Swain & Rands website. If you're unsure of the address, a quick online search for 'Swain & Rands' should bring it up at the top of the results. 2. Go to the 'Contact Us' Page: Once you've accessed our homepage, navigate to the 'Contact Us' tab on our website's menu. This tab is often located at the top of the web page or within a side menu. 3. Fill Out the Contact Form: On the 'Contact Us' page, you'll find a standard form. You need to fill in your details such as your name, email address, phone number, and any specific requirements you may have about the conservatory you are planning. Be as detailed as
What is the process for ordering new windows?
Ordering new windows from Swain & Rands involves a series of practical steps: 1. Initial Consultation: First, you set up an appointment with a member of the Swain & Rands team. They will provide you an initial consultation, answering your questions and discussing your specific needs. This is typically a free, no-obligation conversation. 2. Home Survey: Next, a professional from Swain & Rands will visit your home to conduct a comprehensive survey. This helps them understand the specifics of your property, including measuring the window spaces and assessing the structural requirements. They will also discuss your aesthetic preferences to ensure the new windows match your home's overall design. 3. Quotation: Once the survey is complete, Swain & Rands will issue a detailed quotation. This includes the cost of the windows themselves, installation, and any additional services. The quote is usually based on your budget, the complexity of the project, and the types of windows chosen. 4. Order Confirmation
How long does installation typically take?
The duration of installation can vary greatly depending on the project type and size. For example, smaller projects, such as a single door or window replacement, might take a few hours to a day. However, larger projects, such as the installation of a new conservatory or a substantial number of windows, may take up to several weeks. Note that this timeframe includes all aspects of the installation, from initial setup to cleanup upon completion. Furthermore, unexpected issues like inclement weather or unforeseen structural difficulties can potentially extend this timeframe. The Swain & Rands team does its best to minimize any disruption and always aim to complete the job efficiently, without compromising on the quality of workmanship. Before the installation starts, Swain & Rands will provide you a more accurate timeline specific to your project.
Do you offer finance options?
Yes, Swain & Rands does offer finance options to help make our high-quality home improvement products more affordable for our clients. They have partnered with a renowned finance company to provide flexible and competitive finance options. There are a number of different schemes available, including buy now pay later and interest-free credit options, so you can choose a payment plan that suits you. Each application is subject to status and affordability checks. Please feel free to contact our team to discuss these options further, they will be more than happy to answer any questions and guide you through the process.
What is the warranty on your products?
Swain & Rands offer an impressive warranty to support the quality of our products. our warranty currently covers 10 years on all uPVC and aluminium windows and doors. our range of conservatory and double glazing products also include a 10-year warranty. This warranty commences from the date of installation and covers both parts and labour. Note that our guarantee is subject to our terms and conditions. For other specific Swain & Rands products or any further questions regarding our warranty, it would be best to contact our customer service or sales teams directly. Please remember to give a regular maintenance to your windows, doors, or conservatory product as per the provided care instructions to ensure the longevity of these products.
Do you offer repair services for installations?
Yes, Swain & Rands do offer repair services for installations. They understand that over time, issues can occur with any type of installation, and our team holds the necessary expertise to address a wide range of problems. Whether it's a faulty window mechanism, a broken door lock, or damage to a conservatory, Swain & Rands offers comprehensive repair services to rectify it. If the problem is beyond repair, they also offer solutions for replacements. However, the scope and cost of these repair services largely depend on the nature of the issue. It's best to contact Swain & Rands directly to discuss your unique situation and they can advise on the best course of action.
How energy-efficient are your products?
Swain & Rands is committed to providing energy-efficient products to our customers. All our products, including doors, windows, and conservatories, are designed and manufactured with energy efficiency in mind. Firstly, our windows are manufactured with a rating of A+ as standard. The British Fenestration Rating Council (BFRC) rates windows on a scale from A-G, and A+ is the highest efficiency standard available. Our windows are double or even triple glazed, which helps in keeping the heat in and the cold out. Secondly, our doors are also constructed for the best possible insulation and thermal efficiency. They are tested rigorously to ensure they meet environmental standards. Additionally, our conservatories use high-tech glass that maximizes energy efficiency. It includes a special coating that reflects heat back into the building and allows solar energy to pass through. The result is a cooler summer environment and a warmer winter environment. Overall, Swain & Rands takes energy efficiency very seriously. We
What materials do you use for your doors and windows?
Swain & Rands make use of a variety of high-quality materials for our doors and windows to ensure durability and aesthetics. For our windows, we typically use uPVC, aluminium, and wood. Each material has its own unique properties and we work closely with our clients to determine the best fit for our needs. uPVC, or unplasticised polyvinyl chloride, is a popular choice due to its durability, insulation properties, and affordability. This material requires little maintenance and it's ideal for different weather conditions. Aluminium, on the other hand, is renowned for its sleek and modern aesthetics. It's a strong material, yet light, and it’s admired for its ability to support large panels of glass, making it an ideal choice for large window installations. Wood is another choice due to its traditional aesthetics, excellent insulation properties, and durability. However, it requires regular maintenance to keep its quality and the finish looking fresh. As for our doors, we use composite, uP
Can you customise the design to match my home's aesthetic?
Absolutely, Swain & Rands always strive to work closely with our clients to ensure that all of our specific requirements and aesthetic preferences are met. Whether it's windows, doors, or other elements, Swain & Rands professionals can assist with choosing from a range of styles, configurations, and colours to perfectly align with your home's aesthetics. They can also tailor glazing, hardware and additional features according to your preferences. our team of experts will discuss your requirements during the consultation process to ensure that the finished product is a true representation of your vision for your home. They believe in delivering a product that not only enhances your property’s look, but also its value.
What measures are taken to ensure the security of your doors?
Swain & Rands take multiple measures to ensure the high level of security of our doors. 1. Robust Materials: We use only the highest quality and durable materials for our doors, including but not limited to UPVC, aluminium, and composite material. These materials are far stronger and tougher than traditional materials, providing better security. 2. Multi-Point Locking Systems: Our doors are equipped with multi-point locking systems. This means that they can be locked at various points around the frame, not just at the handle, making them much more difficult to breach. 3. Reinforced Frames: The frames of our doors are also reinforced for added strength and rigidity. This discourages forced entry and helps ensure your door will stand strong against potential intruders. 4. Double Glazing: Many of our doors also benefit from double glazing. This doesn't just offer better insulation but another layer of security. The double layer of glass is much tougher to break than a single layer.
How do I maintain my new conservatory?
Maintaining your new conservatory from Swain & Rands involves several necessary steps to ensure its longevity and appearance. Here are detailed instructions to do so: 1. General cleaning: Regularly clean your conservatory using warm soapy water and a soft cloth or sponge to remove dust or grime without scratching the surface. 2. Glass cleaning: Use a high-quality, non-abrasive glass cleaner for the windows of your conservatory. Avoid using a pressure washer; instead, opt for a soft cloth or a sponge with a squeegee for the final clean-up to prevent water marks. 3. Roof maintenance: Checking and cleaning the conservatory roof is vital. Remove any leaves, twigs, or debris that may have landed there to prevent damage or discolouration. However, do not attempt to climb onto the roof. Use a long-handled tool or hire a professional if necessary. 4. Gutter cleaning: Clean the gutters regularly to prevent blockages which can cause water to
Do you have a showroom where I can view your products?
Yes, Swain & Rands indeed have a showroom where you can view our extensive range of products. The showroom is located in Bournemouth, Dorset at 17 Gillam Road. Here, you can find a vast selection of our offerings such as windows, doors, conservatories, and other home improvement products. The showroom allows you to get a tangible experience and understanding of the quality, functionality, and aesthetics of our products before making a purchase. To ensure that you get the most out of your visit, it's recommended to book an appointment in advance through our website or by giving them a call. This way, they can arrange for a knowledgeable staff member to be available to cater to your specific needs and answer any questions you may have. Please ensure to check the opening hours and follow local Covid-19 guidelines while planning your visit.
How do you handle planning permissions for conservatories and orangeries?
Swain & Rands take a comprehensive approach to handling planning permissions for conservatories and orangeries. First and foremost, they recognize that some projects may require planning permission, while others may fall under 'Permitted Development', which does not require an application for planning permission. To guide clients through this process, Swain & Rands offer a full planning service. This includes offering advice on whether planning permission is needed for your project. They have an in-depth understanding of the planning rules and regulations, hence, they could easily identify if your project requires planning permission or not. If planning permission is required, Swain & Rands will prepare and submit the necessary application on your behalf. This involves creating detailed plans of the proposed structure, alongside all the required application forms and any supplementary documents that may be necessary to demonstrate compliance with planning rules. Swain & Rands aim to make the planning permission process as smooth and stress-free as possible for our clients. They liaise directly with the local planning authority
What kind of glass do you use for your installations?
Swain & Rands use a variety of high-quality glass options for our installations depending on the specific needs of the project. For our windows, we primarily use double-glazed glass as it provides excellent insulation, helping to improve your home's energy efficiency. This glass has a gap filled with argon gas between two panels of glass, reducing heat loss and keeping your property warm. For our conservatories, we often use self-cleaning, solar controlled glass. This smart glass uses a special coating that breaks down dirt and washes it away with rain. Additionally, the glass reflects back the majority of the sun’s heat rays, thereby keeping the conservatory cooler in summer and warmer in winter. For doors and other installations, we may use toughened, laminated or frosted glass depending on what is required in terms of safety and privacy. These types of glass are highly durable and provide varying levels of opacity, reducing visibility while allowing natural light to filter through. All our glass types meet the strict
Do you offer any discounts or promotions?
Yes, Swain & Rands does offer various discounts and promotions throughout the year. The details and availability of these may vary, so it's always a good idea to check our website regularly or get in touch with our team directly to ask about any current offers. They also offer competitive finance options to help spread the cost of larger projects. If they are running a specific promotion, it's usually well-publicized on our homepage and across our social media platforms. It's important to note that while they strive to offer high-quality service and products at the best price, our main commitment is to providing solid value via top-notch workmanship and materials.
How do I schedule a home visit for a quote?
To schedule a home visit for a quote with Swain & Rands, you can follow these simple steps: 1. Visit Swain & Rands' website at www.swainandrands.co.uk. 2. Locate and click on the 'Contact Us' page found typically at the top or bottom of the website. 3. On the 'Contact Us' page, you will find different options on how to get in touch with the company. You can choose the one that suits you best. 4. You may call the phone number provided on the page. This should connect you directly to Swedish & Rands customer service team who will assist you in scheduling a home visit. 5. Alternatively, you can fill in the contact form on the page with your contact details such as your name, email, phone number, and a brief message stating that you would like to schedule a home visit for a quote. Make sure to include your preferred date and time for the visit, and any other relevant
What steps do you take to ensure the quality of your installations?
Swain & Rands rigorously follow a robust quality assurance process to ensure the high standards of our installations. 1. Expert Consultation: Quality control begins right at the consultation phase. our experienced consultants carefully assess your requirements, making sure every detail is covered. 2. Detailed Surveys: They conduct detailed surveys of the installation site to avoid unexpected complications. This also allows them to identify any potential issues that might influence the installation quality. 3. High-Quality Products: Swain & Rands source our materials from premier manufacturers only. These meet or exceed industry standards, ensuring longevity and top-notch performance. 4. Trained Installers: our team consists of fully trained and certified installers who have both the knowledge and experience to perform installations to the highest standards. 5. Strict Quality Checks: Throughout the installation process, they perform regular quality checks at various stages. This helps them keep an eye on the quality of work and rectify any issues promptly. 6. Post-Installation Inspection: Even
How do I care for my new windows to ensure longevity?
To ensure the longevity of your new windows from Swain & Rands, follow these steps in caring for them: 1. Regular Cleaning: Clean your windows every few months. Use a soft cloth and a mild, non-abrasive soap. Rinse thoroughly and dry. Avoid using any harsh scrubbing tools, bleach-based cleaners, or abrasive chemicals that could potentially damage the window frame or glass. 2. Routine Inspection: Regularly check your windows for any signs of damage such as cracks, leaks, seal failures, or condensation. If you notice any such issues, get them fixed promptly to prevent further deterioration. 3. Lubrication: Some window types, especially those with moving parts need regular lubrication. Use a small amount of a non-staining, light oil like WD-40 to keep hinges, locks, and handles working smoothly. 4. Sealing: Over time, window seals can wear out, leading to drafts and other issues, so inspect them regularly and replace them as
Can I choose different styles for each room?
Yes, you can absolutely choose different styles for each room when using Swain & Rands. As a leading home improvements specialists, Swain & Rands offers an extensive range of products that come in different designs, styles, and finishes. Whether it's for your doors, windows, conservatories, or living spaces, you have the freedom to pick the style that perfectly matches each room's aesthetic and your individual taste. When it comes to windows, for instance, you can choose from casement, sliding sash, tilt & turn, and more. We also offer a variety of door styles including composite, bi-fold, French, and patio doors. For conservatories, we offer five main styles: the Victorian, Edwardian, Gable, P-Shaped, and Lean-to, each adding a unique character to your home. Our team of experts is always ready to offer advice and assist you in making the best choices to suit your home's design and your personal preferences. Please don't hesitate
What are the advantages of your roof lanterns and skylights?
Swain & Rands' roof lanterns and skylights are a popular choice for customers due to several benefits that ensure both aesthetic and functional superiority. Here are the key advantages: 1. **Increased Natural Light:** They are designed to maximize the amount of natural light that enters a room. This not only brightens up your space but also creates an illusion of extra space. 2. **Energy Efficiency:** Our skylights and roof lanterns are built with energy efficiency in mind. our advanced thermal insulation helps to reduce heat loss during winter and prevents overheating in summer, controlling your energy costs. 3. **Superior Build Quality:** Crafted with top-quality materials and advanced manufacturing processes, our product underscores longevity and durability, ensuring the best value for your investment. 4. **Personalization:** We offer numerous customizations allowing you to select the style, colour, glazing, and size that suits your decor preference and fits perfectly into the allocated space on your roof. 5. **
How do I measure my space for new doors or windows?
Measuring your space for new doors or windows accurately ensures that the right size of products is ordered and properly fitted. 1. **Measuring Width**: With a flexible, yet stiff measuring tape, take the measurement across the bottom, middle and top of the existing door or window space. You should measure from the brickwork, not the existing frame. If the measurements vary, pick the smallest measurement. 2. **Measuring Height**: Similar to the width measurement, measure at three points: left, middle and right side. Again, measure from the brickwork and not the existing frame, and ensure to take the smallest measurement. 3. **Measure the Diagonal**: This is crucial to check the squareness of the frame. Measure from the top left corner to the right bottom corner and from the right top corner to the left bottom corner. If the measurements match, then your frame is square. Otherwise, the frame is not perfectly square which may need to be addressed. It's recommended to do
What steps are taken to ensure the installation is weatherproof?
Swain & Rands take several measures to ensure that all our installations are weatherproof. These steps are sometimes customized based on the specific type of installation, but generally, they take the following measures: 1. Usage of High-Quality Materials: They only use the highest quality materials known for durability and weather-resistance. All the products and materials are sourced from trusted suppliers to ensure that each installation can withstand the toughest weather conditions. 2. Professional Installation Process: The teams at Swain & Rands are all skilled professionals dramatically reducing the likeliness of faultiness due to human error. Every step of the installation process is managed and inspected carefully to secure against leaks, drafts, and other weather-related issues. 3. Precision in Measurement: Precision is key in ensuring a weatherproof structure. Swain & Rands therefore take meticulous measurements to ensure a perfect and tight fit reducing the chances of any gaps that could allow water in. 4. Proper Sealing: They ensure all the joints are properly sealed off
What type of locks do you use for your doors?
Swain & Rands use high-quality locking systems for our doors to ensure optimal security. Specifically, they use multi-point locking systems that provide advanced security features. A multi-point lock system locks the door at multiple points along the door's height ensuring a high level of resistance against forced entry. Providing peace of mind, these lock systems are excellent in terms of meeting high security standards for homes. Furthermore, these locks are designed with user convenience in mind and offer smooth operation. Depending on the specific product and customer requirement, different brands or types of multi-point locks may be used. More precise information can be provided by contacting Swain & Rands directly via our customer service channels.
Do you offer any eco-friendly or sustainable products?
Yes, Swain & Rands does offer a range of eco-friendly and sustainable products, which are high quality and designed to be energy efficient. our product line includes: 1. Energy Efficient Windows: These are A+ rated and can help reduce the amount of energy you use to heat your home, leading to lower heating bills. 2. Solar Panel Systems: This sustainable energy option can provide electricity for your home and even earn you a return on your investment with the ability to sell excess power back to the grid. 3. Energy Efficient Doors: Like our windows, doors offered by Swain & Rands are energy efficient and can help retain heat within your home. 4. Conservatories: These can be customised to be highly energy efficient with the use of energy-saving glass and specific design choices. These products are not only eco-friendly but also contribute towards improving energy efficiency and reducing carbon footprint, aligning with the goal of sustainability. Swain & Rands is dedicated to providing environmentally friendly solutions to
How do your products compare to other providers in terms of energy efficiency?
Swain & Rands take great pride in providing products that are high in quality and energy-efficiency. Our double and triple glazed windows, doors, and conservatories have excellent thermal properties, meaning they trap and retain heat effectively, reducing the need for excessive heating in your home and making them highly energy efficient. Our products are A+ rated, which is the highest energy efficiency rating a window or door can achieve. This shows our commitment to not only producing high-quality products but also products that are environmentally friendly and financially beneficial to our customers. Additionally, all our products are made to measure to ensure a perfect fit, further enhancing our energy efficiency by reducing draughts and heat loss. In comparison to other providers, Swain & Rands goes the extra mile by offering advanced glass technology like Planitherm, which further enhances the thermal insulation properties of our windows. This means our products typically deliver better energy savings than average double or triple glazed products available in the market. It's also important to
What is the lead time from ordering to installation?
As an AI, I don't have real-time, specific data about Swain & Rands. Typically, the lead time from ordering to installation can vary for different companies based on a variety of factors. These might include the type of product, customization involved, current demand, and workload. For a precise answer to this question, I recommend directly contacting the team at Swain & Rands or checking the terms and conditions on our official website.
How do I clean the glass on my conservatory or orangery?
Keeping the glass clean on your conservatory or orangery not only helps maintain its beauty but also enhances the inflow of natural light. Here's a detailed process on how to carry out the cleaning: Materials Needed: 1. Bucket. 2. Warm water. 3. Non-abrasive, liquid detergent or a glass cleaner. 4. Large sponge or soft cloth. 5. Rubber gloves. 6. Telescopic window cleaner if necessary for height. 7. Rainwater or deionized water (optional for the final rinse). 8. Soft dry cloth or a squeegee. Instructions: 1. Put on rubber gloves to protect your hands. 2. Fill the bucket with warm water and add a moderate amount of non-abrasive, liquid detergent or glass cleaner. 3. Dip the sponge or soft cloth into the soapy water and squeeze out the excess water to avoid it trickling down the glass. 4. Start washing the glass from top to bottom. If the
Can I have blinds fitted to my conservatory?
Yes, you can absolutely have blinds fitted to your conservatory. Swain & Rands provide a variety of blind options that can perfectly match your conservatory design. Blinds not only enhance the aesthetics of your conservatory, but also provide privacy, control the amount of light entering, and help in maintaining the temperature. They offer numerous styles including Vertical, Venetian, Roller, and Perfect Fit blinds. Each of these types has our own benefits, so you can choose the one that best suits your needs and preferences. In terms of the fitting process, Swain & Rands have experienced and skilled team who ensure a seamless and precise blind fitting, causing as little disruption as possible to your property. It's also important to note that the fitting of blinds would be subject to ensuring they adhere to the design and structure of your conservatory. Contact Swain & Rands directly to discuss your requirements, get a quote, and schedule the installation. our proficient team would handle the entire process from
Do you offer soundproofing solutions?
Yes, Swain & Rands do offer soundproofing solutions. They are proficient in the installation of high-quality soundproof windows and doors, designed to significantly decrease levels of unwanted noise. These soundproofing solutions are ideal for properties located near busy roads, airports, or in noisy urban areas. The products are designed with multi-layered glass and sturdy frames that act as a barrier to sound waves, consequently reducing the intrusion of external noise into your home. These solutions not only offer sound insulation but also provide increased thermal efficiency, helping to regulate the temperature within your home and potentially reduce heating bills. For more specific or tailored soundproofing solutions, you can get in touch with Swain & Rands directly and the team will be happy to assist.
How do I choose the right type of window for my home?
Choosing the right type of window for your home involves several factors: 1. Architectural Style of Your Home: Your window style should complement your home's aesthetic. If you have a modern home, consider sleek, aluminum-framed windows. For traditional or older homes, you may lean towards classic wood-framed windows. 2. Energy Efficiency: If you are conscious about energy savings, you'll want to consider energy-efficient models. Double-glazed windows provide better insulation, keeping your home warmer in the winter and cooler in the summer. 3. Noise Reduction: For those living in busy areas, noise reduction may be a significant concern. In this case, consider triple-glazing, which can decrease noise pollution. 4. Window Function: How the window operates can also influence your decision. Options include casement windows (hinged at the side), double-hung (both the top and bottom sashes open), or sliding windows depending on your preference for usability and ventilation. 5. Material: Window
What is the difference between a conservatory and an orangery?
A conservatory and an orangery are both popular home extensions, but they have certain key differences in terms of design, construction, and functionality. 1. Design and Structure: A conservatory is typically a fully glazed structure with a minimum of 50% of its side walls and 75% of its roof constructed from translucent materials, usually glass or polycarbonate. Its design is intended to bring in a maximum amount of sunlight. On the other hand, an orangery is more like a traditional extension with more brickwork. It features a flat roof perimeter and a central roof lantern but is generally less than 75% glazed. Traditionally, its purpose was to house and grow citrus trees during winter months, hence the name 'orangery'. 2. Integration with Existing Property: Conservatories tend to look like separate entities attached to a house, due to our glass structure and distinct look. However, orangeries are often designed to blend in with the existing property and can appear as a
How do your installations impact the value of my home?
Swain & Rands installations can significantly impact the value of your home in a number of ways. Firstly, updating and modernising your windows and doors enhances the overall aesthetic appeal of your home. This can make it more attractive to potential buyers should you decide to sell. High quality materials like the ones used by Swain & Rands not only look great, but also function better and last longer. Secondly, our installations can improve the energy efficiency of your home. Products such as our double or triple-glazed windows and insulated doors can help to reduce heat loss, resulting in lower energy bills. Energy efficiency is a big selling point for many home buyers, and you may be able to command a higher price for your home as a result. Thirdly, our installations also improve the security of your home. All of our windows and doors are fitted with high-performance locks and sturdy materials to deter potential intruders, adding to the attractiveness of your property to a prospective buyer. Lastly
Do you offer after-sales services?
Yes, Swain & Rands do offer after-sales services. They are committed to providing excellent customer care beyond the point of sale. our comprehensive after-sales services include addressing any questions or concerns you might have after your purchase and installation, carrying out services or repairs as needed on your doors, windows, or conservatories, and offering guidance for the upkeep and maintenance of your purchased products. Swain & Rands take great pride in our products and services which includes ensuring that our customers are fully satisfied even after our project is completed. our dedicated customer service team is always available to provide necessary assistance and support. Furthermore, many of our products come with substantial guarantees which cover various types of maintenance or unexpected issues that may arise, ensuring long-term peace of mind for our clients.
How do you handle disposal of old doors or windows?
Swain & Rands takes the responsibility of disposing old doors and windows very seriously. Upon replacing your old doors or windows, our team ensures to remove and dispose of the old products in the most environmentally friendly manner possible. They believe in offering a comprehensive service that includes safe and responsible disposal. They use licensed waste carriers to remove the waste, ensuring it is disposed of responsibly and prefer to recycle as much waste as possible to minimise the impact on the environment. To facilitate this, they work with specialized recycling facilities, ensuring that materials such as glass and uPVC are repurposed effectively.
What kind of ventilation systems do you offer for conservatories?
Swain & Rands offer several types of ventilation systems for conservatories to ensure appropriate air circulation and temperature control. 1. Manual Roof Vents: These are simple, manually operated vents that are installed in the roof of the conservatory. They can be opened or closed as needed to allow fresh air in. 2. Trickle Vents: They are small vents that are often fitted at the top of windows or doors. They allow a small amount of fresh air to 'trickle' in continuously, even when windows and doors are closed. 3. Automatic Roof Vents: These are similar to manual roof vents, but with an added feature of automatic operation. They are designed to open and close according to preset temperature levels. This helps in maintaining a desired temperature inside the conservatory. 4. Fans: Fans can be an effective solution for improving air circulation. Ceiling fans can be especially effective in a conservatory due to the high ceilings often found in these extensions. 5. Air
How are your products rated for safety?
Swain & Rands products are all rated highly for safety. They follow strict European and British standards for quality and safety, including the British Board of Agreement (BBA) and British Standards Institute (BSI). Specifically, our windows and doors are tested for security, weatherproofing, and energy efficiency. For security, many of our products, such as composite doors, are tested to meet Secured By Design standards, a UK police initiative promoting products that help reduce burglary and crime. In terms of weatherproofing, Swain & Rands products meet the rigorous standards of the BSI for wind resistance, water tightness, and air permeability. For energy efficiency, our products are rated according to the British Fenestration Rating Council (BFRC) Window Energy Ratings (WER), with many of our windows achieving the highest A+ rating. Moreover, all our installations are carried out by our fully trained fitting teams who ensure that the safety and aesthetic standards are maintained throughout the
Do you provide commercial installations?
Yes, Swain & Rands offer a comprehensive commercial installation service in addition to our residential services. This encompasses the installation of all our product range, including windows, doors, conservatories, and orangeries. With a deep-rooted proficiency and expertise in large-scale business projects, they can cater to a wide spectrum of commercial premises such as shops, schools, offices, and community buildings. Swain & Rands' seasoned team ensures that all commercial installations follow rigorous safety standards and industry regulations while maintaining a top-notch quality of work. The company is dedicated to providing personalized solutions so that the specific requirements and aims of every project are met.
How do I prepare my home for installation?
Before Swain & Rands team arrives to install doors, windows or a conservatory at your home, there are several steps you can take to prepare: 1. Clear the area: To allow the installation team to work efficiently without the risk of damaging any of your belongings, it is essential that you clear the area. This includes removing any furniture, potted plants, decorations, or other items around the window or door that is to be replaced, or in the area where the conservatory is to be installed. Remember to also clear any items on the outside of your house that might be in the way. 2. Protect your belongings: Even when you've moved your items out of the way, there could still be dust and debris during the installation. It's a good idea to cover your items, especially those in close proximity to the work area, with dust sheets. 3. Accessibility: Ensure that all access points to the property are clear. This includes any gates or doors. This helps the
What colour options are available for your products?
At Swain & Rands, we offer a variety of colour options for our products to ensure they perfectly match your home's aesthetics. The most common colours we offer for windows, doors, and conservatories are white, black, grey, and brown. Additionally, we can accommodate bespoke colour requests for all our product ranges. From subtle greens to bold blues, our offering is diverse. These are typically done on special request and may incur additional costs. The colour coating that we use is high-quality and designed to be long-lasting and weather-resistant, to keep your product looking vibrant and new for years to come. Please note that available colour options might depend on the specific product selected. We recommend getting in touch with us directly or visit our showroom to have a look at samples and find the best match for your home's style.
Can I have electrical outlets installed in my conservatory or orangery?
Yes, you absolutely can have electrical outlets installed in your conservatory or orangery. In fact, having electrical outlets in these spaces can be very beneficial, allowing you to use them for a wider variety of purposes such as a place to use electrical equipment like heaters, entertainment systems, kitchen appliances and more. For safety reasons and to ensure a professional installation, it is important to have this work carried out by a qualified electrician. They will be able to provide professional advice on the most suitable locations for outlets, taking into account factors such as moisture and weather exposure, as well as the intended use of your conservatory or orangery. It's worth noting that electrical outlets and any other major electrical work will need to comply with Part P of the Building Regulations. This means the work either needs to be carried out or checked by a certified electrician who can then provide you with the necessary certification. Also, keep in mind that depending on your specific layout and electrical needs, installing outlets in your conservatory
How are your products tested for durability?
Swain & Rands adhere to a comprehensive product testing procedure to ensure they offer products that deliver durability and longevity. 1. Material Testing: All the materials used, such as glass, frames, etc., are initially tested for our durability and strength. This involves stress tests, exposure to various weather conditions, and load-bearing evaluations to understand how the materials react under different circumstances. 2. Quality Checks during Manufacturing: During the manufacturing process, each product undergoes numerous quality checks. The team inspect finished products for any defects, faultiness, or abnormalities. Any products that do not meet our high quality standards are sent back for correction or replacement. 3. Performance Tests: Swain & Rands' products undergo a series of performance tests that evaluate our resilience against wear and tear, exposure to different environmental conditions, longevity, and overall performance. 4. Industry Certifications: All the products are designed to match industry standards and are evaluated by verifying bodies before they hit the market. The endorsements by these bodies
Can you replace individual panels or glass units?
Yes, Swain & Rands can replace individual panels or glass units. They offer a wide range of repair services including replacement of damaged or failed double-glazed units, door panels, and window boards, ensuring your windows and doors remain in top functioning condition. However, do note that the feasibility of replacing a single panel or unit can depend on the specific type and extent of damage. It is advised to get in touch with them directly so our team can assess your situation and provide the most effective solution. Swain & Rands also offers a ten-year guarantee on our products and installation, providing further support in case any service-related issues arise.
What certifications do your products have?
Swain & Rands' products come with a number of certifications to ensure our quality, durability, and efficiency. our range of windows, doors, and conservatories are certified by the following institutions: 1. Fenestration Self-Assessment Scheme (FENSA): FENSA is a government-authorized scheme that monitors building regulation compliance for replacement windows and doors. Every FENSA Approved Installer, from large national brands to small local companies, is assessed regularly by us to ensure its standards are continually maintained. 2. Consumer Protection Association (CPA): Swain & Rands is a member of the CPA, which not only reflects the quality of our products but also provides insurance for customers for deposit protection and an Insurance Backed Guarantee. 3. Certass: Swain & Rands is Certass certified, a specialist in installer certification for building refurbishment covering competent person/building regulations, structural warranties and dispute resolution. These certifications ensure that Swain & Rands maintains high standards in all
How do I choose the right style of conservatory for my home?
Choosing the right style of conservatory for your home can greatly enhance its aesthetic appeal and functionality. Here's a step-by-step guide to help you decide: 1. **Consider the Use**: The first thing you need to determine is what you'll be using the conservatory for. This will influence the style you choose. For example, if you want a space to relax and enjoy the view of your garden, a gable or Victorian style might be the best choice. If you're looking to have an extra dining or entertainment space, a lean-to or Edwardian style could be more suitable. 2. **Assess the Space**: Look at the available space in your garden or patio where the conservatory will be built. Certain styles work better in different spaces. For example, lean-to conservatories are great for smaller spaces, while p-shaped or T-shaped are ideal for larger areas. 3. **Architectural Fit**: Your chosen style should be an extension of your home. Remember to consider
Do your doors and windows come with screens?
Swain & Rands does not explicitly state on our website if our doors and windows come with screens. However, they do offer a range of products associated with doors and windows including composite doors, bifold doors, conservatories, and more. The best way to get an accurate and tailored answer would be to contact Swain & Rands directly. You can reach them via our official website contact form or you can call them for more immediate assistance. They should be able to give you specific information about whether our products come with screens or if screens can be added to your order. Please note that some items may come with additional costs associated with adding screens.
How are your products priced compared to competitors?
At Swain & Rands, we are proud to offer exceptional service and quality products at highly competitive prices. We understand everyone has a budget, so we strive to provide cost-effective solutions without compromising on quality. Although direct price comparison may vary based on the exact products and services, we ensure value for money by offering top-quality, energy-efficient products with exceptional longevity. Our pricing considers various aspects such as the type of product, materials used, design complexity, individual customization requirements, and installation needs. Additionally, we offer comprehensive warranty options which adds long-term value to your investment. Also, what stands us apart from many competitors is our extensive experience and our commitment to customer satisfaction. We may not always be the cheapest option available, but we firmly believe in the phrase 'you get what you pay for'. With Swain & Rands, you are paying for premium quality, energy efficiency, industry expertise, and first-class customer service. We also offer free quotes and consultations to help you make an informed decision
How do I contact customer service for any issues post-installation?
If you encounter any issues post-installation with products from Swain & Rands, there are several ways you can get in touch with our customer service: 1. Phone: You can call them directly. our customer service phone number is typically available on our website. Make sure to have your customer ID or order number ready to help speed up the process. 2. Email: Most often, the business will have a dedicated customer service email, available on our 'Contact Us' page. When sending an email, include as much information as possible about your issue, such as order number, a detailed description of the problem, and any photos if applicable. 3. Contact Form: You will also find a 'Contact Form' on our website. Just fill up the form with correct information and describe your problem clearly. They usually respond back within a few working hours. 4. In-Person Visit: If you live close by, you can visit our showroom or office directly. Remember to bring any relevant
What options are available for door hardware?
Swain & Rands offer a wide range of door hardware options to compliment and enhance your doors. These options include: 1. Door Handles: There's a wide selection available, varying in design from traditional to modern styles. They're offered in a range of finishes including stainless steel, polished chrome, black chrome, satin chrome, and polished brass. 2. Hinges: These are crucial for the proper functioning of your door. Swain & Rands offer both standard hinges and adjustable hinges which can be fine-tuned for perfect alignment. 3. Door Knockers: Available in a range of styles and finishes, door knockers can add an attractive, traditional element to your door. 4. Letterplates: They come in different finishes to match the style of your door and the other hardware elements. Swain & Rands also provide anti-snap letterplates for additional security. 5. Numerals and Nameplates: To identify your home and add a personalized touch, you can
Do you offer smart home integration?
Yes, Swain & Rands does offer smart home integration. They understand the importance of modern technology in enhancing the comfort, security and energy efficiency of your home. Smart home integration can include features like control over your windows, doors, and conservatories using mobile devices or voice commands with services like Amazon Alexa or Google Home. You can manage and monitor light levels, temperatures, and security systems from any location. This is made possible through advanced and technologically sophisticated systems that Swain & Rands can install during the fitment of our products. This service requires consultation and planning to ensure that the resulting integration is seamlessly integrated with your existing home network and current devices. It's always recommended to confirm the details with a representative from Swain & Rands to discuss your specific needs and to ensure compatibility with your current systems.
How do I maintain the roof of my conservatory or orangery?
Maintaining the roof of your conservatory or orangery from Swain & Rands is a straightforward process and involves a few simple steps: 1. Regular Cleaning: One of the simplest ways to maintain the roof of your conservatory or orangery is to regularly clean it. You can use a simple cleaning solution that contains warm water mixed with a mild detergent. Use a soft bristle brush or a clean cloth to gently scrub the surface of the roof. Avoid using abrasive cleaners or hard-bristled brushes as these might damage the roof material. 2. Removal of Leaves and Debris: Leaves, debris and other foreign objects should be removed from the roof surface and the guttering areas too. These objects can cause drainage problems if left unchecked. Always be careful when using ladders to reach the roof area and follow safety guidelines. 3. Regular Roof Inspections: Carry out regular roof inspections to spot any potential problems such as damage or leaks. Once or twice a year, have an experienced professional inspect
What options are available for financing?
Swain & Rands offers a variety of financing options to make our products more affordable and accessible to our customers. They have partnered with a trustworthy finance company to provide these options: 1. Buy Now, Pay Later: If you prefer to pay for the product after receiving it, the Buy Now, Pay Later plan enables you to do so. You don't have to make a payment until 12 months after the agreement is signed. If you can pay the full amount within these 12 months, no interest will be charged. However, if you are unable to do so, interest will be added from the date of the agreement. 2. Interest-Bearing Credit: This involves paying for the product in installments over a set period, usually between 1 to 10 years. The interest rate and the monthly payment amount will be discussed before signing the agreement. 3. Interest-Free Credit: This option allows customers to pay for our products in equal monthly installments over a specific period (usually
What is the expected lifespan of your products?
Swain & Rands take pride in the long-lasting durability and sustainability of our products. Depending upon the specific product type and individual usage, our offerings can normally be expected to last for a robust duration. While varying slightly, most products are designed to last as follows: 1. Windows: Quality double or triple glazed windows from Swain & Rands can last anywhere from 20 to 40 years, depending on how well they are maintained. 2. Doors: Similarly, doors should last about 30 years under ideal conditions, with proper care and maintenance. 3. Conservatories & roofs: Conservatories typically have a lifespan of between 25 and 30 years, while the life expectancy of roofs can extend up to 50 years or more. 4. Verandas and orangeries: These generally have a lifespan of around 25 years. However, please note that life expectancy can be influenced by additional factors such as climate, quality of installation, the maintenance carried out by homeowners
Do you offer pet-friendly solutions?
Swain & Rands does not specifically mention pet-friendly solutions on our website. However, they offer a wide range of home improvement services including the installation of doors, windows, conservatories, and orangeries. You might want to consider pet-friendly features such as appropriate access doors for pets in some of these options. It's best to contact Swain & Rands directly to discuss your specific needs related to pet-friendly solutions. They are more than happy to accommodate special requests where possible and provide advice on the best solutions for you and your pets. Please note that additional charges may apply depending on your specific requirements.
How do I choose the right type of door for my home?
Choosing the right type of door for your home is crucial as it impacts both the aesthetics and the functionality of your home. Here is a simplified guide to help you with the process: 1. **Assess your needs**: Do you want a door that provides better energy efficiency? Or one that you can customize to suit your design preferences? Perhaps you want a door with better security features? Understanding your priority is the first step. 2. **Consider the Material**: Doors come in a variety of materials including, wood, fiberglass, and steel. Wood doors have a classic appeal, but may require more maintenance. Fiberglass doors are known for durability and can mimic the look of wood. Steel doors are highly secure and energy-efficient but may not offer the aesthetic appeal that others do. 3. **Style**: Your door should match the overall aesthetic of your home. For example, a contemporary design door may not blend well with a Victorian-style home. There are endless style options available, from traditional to modern.
What is the difference between double and triple glazing?
Double and triple glazing refer to the number of glass panes in a window. Double glazing consists of two panes of glass with a space between them, which is often filled with an insulating gas. The main purpose of double glazing is to provide a barrier against outside temperatures. Because heat transfers through air or gas slower than through solid materials, double glazing is effective at minimizing the amount of heat that escapes your home in cold weather, and preventing heat from entering your home in hot weather. In addition to temperature control, double glazing can also reduce noise from outside. Triple glazing, as the name suggests, consists of three panes of glass with spaces in between. Triple glazing increases the heat insulation compared to double glazing because it has an extra pane of glass and thus another layer of insulating gas. This means that triple glazing can reduce heat loss even further, potentially leading to lower heating bills. It can also provide better sound insulation than double glazing.
Do you offer solutions for unusual or irregularly shaped openings?
Yes, Swain & Rands offer bespoke solutions for unusual or irregular-shaped openings. They fully understand that not all doors and windows are standard shapes. our team of technical designers are highly skilled in creating tailor-made designs that perfectly fit unique spaces, be it curved, arched, trapezoid, or any other irregular shape. They use specially developed software to plot all aspects of the design, hence guaranteeing a perfect fit every time. Your bespoke product will then be crafted by our master fabricators using advanced technology and machinery. Ultimately, they aim to ensue the highest quality and everything is carried out to the strictest standards from design through to installation. Therefore, you can be completely confident that they will be able to cater for your needs, regardless of how unusual your requirements might be.
Can I change the design of my conservatory after it has been built?
At Swain & Rands, we understand that tastes and needs may change over time. However, significant changes to the design of your conservatory after it has been built, such as alterations to the structure, layout or overall style, can pose challenges. This is due to the specific planning, building regulations and construction methodologies that were employed during the initial build. Simple changes or upgrades might be easier to accommodate. These could include changing the type of glazing, installing new blinds, or updating the interior decor. Before considering any design changes, you should consult with our team or a construction professional. They can assess the feasibility of your proposed changes, potential cost implications and whether further planning permissions might be necessary. Please note, for any structural changes, we strongly recommend discussing with our team first to prevent potential harm to the integrity of your conservatory. We are keen to ensure the highest standards of safety and satisfaction for all our customers.
How do your products contribute to energy efficiency?
Swain & Rands' products contribute to energy efficiency in several ways: 1. High-quality materials: They use the highest quality materials for our products. These materials are effective at insulating homes, ensuring heat stays in during winter and out during summer, leading to less energy used for heating and cooling. 2. Double Glazing: our double-glazed windows are particularly energy-efficient. They are designed to trap air between two panes of glass, creating an insulating barrier that keeps heat in. This means your temperature-controlled air isn’t escaping outside, lowering the need for your heating or air conditioning systems to work overtime. 3. Advanced Technology: They use advanced glass technology which includes low-emissivity glass and argon gas fill. Low-E glass has a special coating that reflects heat back to its source and this helps to keep heat indoors during winter and outside during summer. Argon gas is a type of insulating gas used to fill the space between the two panes of glass.
What are the payment terms?
Swain & Rands operate on flexible payment terms designed to suit a variety of financial situations. You can pay in full if you have the funds readily available. However, if you prefer to spread the cost over time, they also offer finance options subject to status. These include interest-free finance over a predetermined period, as well as low-interest payment plans for longer terms. You would need to get in touch with our team to discuss the most suitable option for your individual circumstances. It's recommended you read through our terms and conditions carefully, or seek independent financial advice if needed, before committing to a payment plan. Please note, late payments could potentially result in extra charges and affect your credit rating.
Do you offer trade accounts or partnerships?
Yes, Swain & Rands do offer trade accounts and partnerships. These are designed to support businesses, specifically those involved in the construction or home improvements industry. Signing up for a trade account can provide you with various benefits such as exclusive trade discounts, priority service, and a dedicated account manager who can assist you with your needs directly. To establish a trade account or partnership with Swain & Rands, contact our team directly either via our website or by calling our customer service line. They'll guide you through the process, understand your specific needs, and help establish an account that is beneficial for your business. Always remember, these trade accounts and partnerships are not generally intended for private individuals or non-business clients.
How do I know if my existing structures are suitable for new installations?
In order to determine if your existing structures are suitable for new installations, Swain & Rands recommends performing an initial assessment. This includes check for any potential issues that could affect the installation, which could involve floor level checks, wall conditions, and existing window or door sizes. 1. Floor Levels: You need to check if the floor levels are even. Large discrepancies in floor levels might need to be addressed before proceeding with the installation. 2. Wall Condition: Check for any issues with the existing walls. Structural issues, dampness, rot, or other problems may require remediation before installing new windows or doors. 3. Window or Door Sizes: Measure the existing windows or doors to make sure the replacement units will fit. If the existing openings are non-standard sizes, you might require customized units. After this initial inspection, we recommend contacting a professional at Swain & Rands for an in-depth survey.
How do I choose the right material for my windows?
Choosing the right material for your windows can seem daunting with so many choices available. However, at Swain & Rands we offer three main material options for windows: UPVC, timber and aluminium. 1. UPVC: UPVC, also known as unplasticised Polyvinyl Chloride, is a low-maintenance and cost-effective window material. It's durable, excellent at keeping out drafts, and insulates well. However, it has a more plastic appearance compared to other options. It's a good selection if you are looking for a long-lasting, energy-efficient option on a budget. 2. Timber: Timber for windows offers a classic appeal and can seamlessly fit into traditional home designs. The material is naturally insulating and can be painted or stained to suit your tastes. However, timber requires more maintenance than UPVC or aluminium options because it needs to be regularly treated to prevent rot and weathering.
What security features do your windows offer?
At Swain & Rands, we prioritise the safety and security of your home. Our windows come with several security features designed to provide maximum protection. Firstly, they are made from high-grade, durable materials designed to withstand both time and adverse weather conditions. The glass used is extremely tough and resistant to physical impact, thereby significantly reducing the risk of break-ins. Secondly, many of our windows include multi-point locking systems. This means that there are multiple points where the window locks into the frame, typically at the top, middle, and bottom. These systems are much more secure than single-point locks and can greatly deter potential intruders. Thirdly, our windows can be equipped with lockable handles for added security. These not only make it harder for someone to gain entry from the outside, they also provide an additional layer of safety for homeowners with young children, preventing them from being able to open windows themselves.
Can you match the colour of my existing doors and windows?
Yes, Swain & Rands can indeed match the colour of your existing doors and windows. They understand that maintaining a consistent aesthetic throughout your home is important, which is why they offer a broad range of colour choices and finishes. They use the latest technologies in colour bonding to ensure a perfect match and a smooth, durable finish. Additionally, our team of design experts will be happy to assist you in finding the precise colour match. However, it's important to bear in mind that in some cases, there could be slight variations due to factors such as age and weather-related wear & tear on the existing windows and doors. But rest assured, Swain & Rands will make every effort to achieve the closest match possible.
How do I get a copy of my warranty?
I'm sorry, as an AI, I don't have the specific details on Swain & Rands' warranty process. Generally, companies may offer a couple of methods to obtain a copy of your warranty. Here are a few possibilities: 1. User Account: If you have an online account with Swain & Rands, you might be able to log in to your account to view and download your warranty information. 2. Contact Customer Service: Reach out to Swain & Rands' customer service department either via email, phone, or through our online 'Contact Us' form. Make sure to provide them with any necessary information, such as your purchase date, product model, or any identifiers, to make it easier to locate your warranty. 3. Check your Emails: If you bought your product online, the warranty may have been emailed to you at the time of purchase. Search your inbox for mails from Swain & Rands or the title 'warranty'.
What steps do you take to ensure a safe installation?
At Swain & Rands, we put the safety of our customers and employees at the forefront during all installation processes. This begins before we even set foot on your property, with comprehensive training programs for our staff to ensure they are knowledgeable and proficient in all relevant safety protocols and equipment usage. On arrival at your premises, our first step is to carry out a thorough risk assessment. This will identify any potential hazards and allow us to implement mitigating measures to secure the area in which we will be working. This might include cordoning off certain areas or taking extra precautions when working at height. All the materials and equipment we utilize in installation are rigorously checked to ensure they meet quality standards. They are regularly maintained and checked for faults to minimize risks associated with faulty equipment. Our skilled installers adhere to all safe working practices when carrying out our duties. This includes wearing the appropriate protective clothing and equipment at all times to prevent accidents and injury.
Can you provide references or showcase previous installations?
Absolutely, Swain & Rands would be more than happy to provide proof of our work quality. As one of the leading home improvement companies in the UK, Swain & Rands take pride in our proven track record of success. They have a substantial amount of customer testimonials and case studies available on our website which demonstrate the high standard of our work. Each case study provides a detailed account of the installation process and includes photos, descriptions, and customer comments. Additionally, they've been recognized for our exceptional service on independent review sites like Checkatrade, where you can view ratings and read reviews left by previous customers. On Checkatrade, they hold an impressive 9.9 out of 10 rating, based on over 160 reviews. Moreover, they have a portfolio of completed projects which lets prospective customers see firsthand the breadth, versatility, and quality of our work. This spans across our various services including window and door installations, orangeries and conservatories
How do I clean and maintain my new skylights?
Maintenance and cleaning of your new skylights from Swain & Rands is simple yet integral in ensuring its longevity and durability. Here's a step-by-step guide: 1. Cleaning the Glass: For the cleaning of the glass area of your skylight, use a mixture of mild soap and water. Never use harsh chemicals as this can damage the glass. Utilize a soft, clean, and lint-free cloth or sponge for this process. Do not use scrubbing devices as they may cause scratches. Rinely thoroughly and squeegee dry any remaining water or use a dry cloth to prevent water spots. 2. Cleaning the Frame: To clean the skylight frame, use a soft damp cloth. As with the glass, it's important to avoid using abrasive tools or harsh chemical cleaners that could potentially damage the surface.
Do you offer any insurance-backed guarantees?
Yes, Swain & Rands indeed offer insurance-backed guarantees. When you invest in home improvements, it is vital to have a safeguard in place. With Swain & Rands, they offer a 10-year insurance-backed guarantee for all our installations. This guarantee protects you in the unlikely event that Swain & Rands become insolvent or cease trading within the 10 year period following your installation. The insurance-backed guarantee is processed by Home Improvement Protection (HIP) and is subject to a one-off payment, which you make to Swain & Rands at the point at which your deposit is payable. This offer is carried out through our partnership with The Consumer Protection Association (CPA), an organization that exists to protect consumers and regulates trades.
How do your products fare in extreme weather conditions?
Swain & Rands' products are designed to withstand extreme weather conditions. These high-quality home improvement products are durable, robust, and created keeping the UK's diverse weather conditions in mind. 1. Windows: Our windows are designed to provide excellent thermal and energy efficiency, keeping your home warm even in the coldest weather. They are watertight, preventing any rain leakage and potential damage. Plus, the strong materials used in construction ensure they can resist high winds. 2. Doors: Our doors are made of sturdy materials like composite, aluminium, and uPVC, offering excellent resilience against harsh weather conditions, including heavy rain, snow, strong winds, and extreme temperatures. They also provide good insulation. 3. Conservatories: Swain & Rands' conservatories are designed to maintain a comfortable internal temperature all year round. Our glass materials are specially selected to prevent harmful UV radiation in summer, while in winter, they provide excellent thermal insulation.
Can I visit completed projects or speak to past clients?
Yes, Swain & Rands are more than happy to arrange for you to visit our previously completed projects, ensuring you have an opportunity to see our work first-hand and assess the quality of our products. Moreover, they also offer the facility for potential clients to speak with past clients to gain our feedback and insights. However, please note that both these options are subject to the agreement and convenience of past clients. Swain & Rands are dedicated to maintaining the privacy of our clients, thus such communications or visits are arranged with total respect for our preferences and availability.
What is the process for ordering replacement parts?
As a digital assistant, I do not have direct access to Swain & Rands' website. However, here is a general guide to ordering replacement parts from most companies. However, it may not apply to Swain & Rands' specific procedures. Always verify the instructions on our official website or by contacting them directly. 1. Identify Needed Parts: Determine the specific part or parts you need replaced. Note down our exact names or identification numbers if possible. 2. Contact Customer Service: Reach out to Swain & Rands' customer service either via phone or email. You can usually find this information on the 'Contact Us' page of our website. 3. Explain Your Situation: Tell them which part you need and why you need it. Be as specific as possible, including details on the product and the problem you are experiencing.
Do you offer weekend or out-of-hours installations?
Swain & Rands are passionate about providing the most convenient service that fits our customer's schedule. However, our standard installation hours are from Monday to Friday during regular working hours. Currently, they do not offer regular weekend or out-of-hours installations as part of our standard service, in order to ensure the work-life balance of our dedicated team. In exceptional circumstances, they may be able to accommodate special requests, but these are assessed on a case-by-case basis. Customers are recommended to contact our customer service team to discuss any specific requirements.
How do you handle any damage caused during installation?
At Swain & Rands, we're committed to professional and careful workmanship. We take all possible precautions to prevent any damage during the installation process. However, in the unlikely event that damage does occur, our policy is to take immediate action to address and rectify the situation. Once a damage is reported or detected, our team will assess the damage to see the severity and determine the optimal solution. If the damage was caused due to a fault from our team, then we take full responsibility for it. We ensure that any repairs or replacements required due to such damage are carried out swiftly and efficiently, and at no additional cost to our clients. In some cases, if it's determined that the damage is extensive or specialized, we might bring in third-party contractors to ensure the damage is repaired properly. But in any case, we handle the coordination and cost of this work. We hold comprehensive insurance for such situations.
What is the maintenance schedule for your products?
Swain & Rands does not have a specific maintenance schedule listed on our website for our products, as maintenance can vary depending on the specific product installed, its usage, and environmental factors. However, they do provide some general guidance. For most of our products, it's advisable to perform routine checks and cleaning. This might include: - Periodically cleaning glass panes with a typical glass cleaner. - Wiping dust and debris from window and door frames with a damp cloth. - Lubricating moving parts such as hinges or sliding door tracks as needed. - Checking seals for wear and tear that might indicate the need for replacement. - Checking for any damages to frames or panes that may need repair. In the event of any significant issues, it's always best to contact Swain & Rands directly for advice or potential service. It's also advisable to review any specific maintenance guidelines that came with your product or installation.
Do you offer any additional services like painting or finishing?
Yes, Swain & Rands does offer additional services beyond just installation of windows, doors, and conservatories. They provide a complete end-to-end service. This means they also take care of the painting and finishing works associated with the products they install, ensuring everything is finished to the highest standard. our team of experts can provide advice on the best type of finish for your particular product and ensure that it fits perfectly with the aesthetics of your home. Please make sure to contact Swain & Rands directly for further information and detailed quotes on these additional services.
How do you ensure the privacy and security of my information?
At Swain & Rands, the privacy and security of our client's information is our highest priority. 1. **Data Encryption:** We protect your data using encryption methods. Encryption works by scrambling your data into an unreadable format, and only authorized parties can decrypt it back to a readable format. 2. **Secure Networks:** We transmit sensitive data across secure networks, which are designed to provide a secure pathway for data. 3. **Password Protection:** We use login IDs and passwords to control access to your information. It ensures that only authorized individuals can view your data. 4. **Firewalls & Anti-virus Software:** Our systems are also protected by firewalls and anti-virus software that act as the first line of defense, protecting against threats that could potentially compromise your data. 5. **Data Storage Security:** We store your information in secure data centers that have multiple security layers, including physical and digital security measures.
What is your policy on cancellations or changes to orders?
I'm sorry, as an AI, I don't have real-time access to Swain & Rands' website or company policies. However, generally, many companies do have policies in place for cancellations or changes to orders. Typically, they allow customers to make changes or cancel our orders within a certain timeframe, often 24-48 hours after the order has been placed. However, it's important to check the specific company’s terms and conditions or contact our customer service directly for exact details as policies can vary. For the most accurate information on Swain & Rands' cancellation or order change policy, I would recommend that you visit our official website, check our FAQ page, or contact our customer support directly.
How do I know if I need planning permission for my installation?
Determining whether you need planning permission for your installation depends on a variety of factors including the size, design, and location of the project. Here is a general guideline but it's always best to consult your local planning authority as rules can vary. 1. Conservatories & Single Storey Extensions: You usually don't need planning permission if the new building does not exceed more than half the area of land around the original house (excluding the original house). An extension or conservatory should not be higher than the highest part of the roof. For conservatories, the maximum height is 4 metres. 2. Double Storey Extensions: Planning permission is typically required. They should not exceed beyond the rear of the original house by more than 3 meters, not being higher than the house and any rear extensions do not exceed beyond the rear of the original house by more than 3 meters. 3. Porches: Planning permission is not required if the porch including its roof does not exceed 3 metres
What is the difference between uPVC, aluminium, and timber products?
uPVC, aluminium, and timber represent three different materials used in Swain & Rands' products, each coming with its distinct properties, benefits, and drawbacks. uPVC, or Unplasticised Polyvinyl Chloride, is a low-maintenance material famously used in window and door frames due to its durable, resilient nature. It's resistant to weathering, rotting, and corrosion, making it perfect for long-term outdoor use. It's also a great insulator, helping to keep homes warm in winter and cool in summer, effectively reducing energy costs. Moreover, it's one of the most affordable options available. Aluminium products provide a sleek, modern aesthetic that is becoming increasingly popular. They are superbly strong and durable, resistant to warping, rusting, and corroding. Therefore, they typically have a longer lifespan than uPVC. our strength allows for much thinner frames, meaning more room for glazing and allowing more light into your property.
How do I know the right size for my doors and windows?
To know the right size for your doors and windows, you need to follow a few steps. 1. Measure the Width: To get the width, measure from the left to the right side of your door or window. It's advisable to take the measurements from the widest points. You'll want to do this at both the top, bottom and middle of your window or door. If there's any variation, take the smallest measurement. 2. Measure the Height: To get the height, measure from the sill of your window or the floor at the bottom of your door up to the top. Start measuring from the highest point of the sill, that is where the window will sit. If your sill slopes, take the measurement from the highest point. Similar to measuring width, measure the height at three points – left side, right side and middle. If there's any variation, again, go with the smallest measurement.
What is the process for servicing or repairs?
Swain & Rands take great care in making sure all servicing or repairs are done efficiently and properly. Here's the step-by-step process they follow: 1. Request for Service or Repair: The first step is to request a service or repair. This is usually done by contacting our customer service department through phone call or email. 2. Inspection: Once they receive a request, our team sets up an appointment to inspect your installation. This is to determine the nature and scope of the service or repair required. 3. Quotation: After a thorough inspection, you will be provided with a detailed quotation. This quotation includes the cost of the repair or service, and the time frame it may take. 4. Approval: Should you choose to proceed based on the quotation, they will schedule a suitable date and time for the service or repairs to be carried out. 5. Repair or Service: On the agreed date, our skilled technicians will carry out the necessary repair or service.
How do your installations comply with building regulations?
Swain & Rands are committed to ensuring all our installations fully comply with all applicable building regulations. From the initial site assessment to the final installation, they adhere strictly to the legal guidelines to ensure safety, quality and efficiency in all our works. Prior to any installation, a thorough site survey is performed to understand the specific requirements of the project and determine how best to achieve them while complying with the building regulations. This includes the assessment of the existing building structures, positioning, thermal efficiency, and other relevant factors. The team at Swain & Rands are highly trained and knowledgeable in all aspects of building regulations. This includes Part L (Conservation of fuel and power), Part F (Ventilation), and Part B (Fire safety) among others, which are particularly important in our line of work involving windows, doors and conservatory installations. Moreover, Swain & Rands are members of the Competent Persons Scheme operated by Certass (Certification and Self-Assessment).
Do you offer thermal or acoustic insulation options?
Yes, Swain & Rands do offer both thermal and acoustic insulation options. They understand the importance of maintaining a comfortable temperature in your home and reducing noise pollution. Therefore, they utilize a range of high-quality materials designed to provide superior insulation. For thermal insulation, Swain & Rands offers top-quality double glazing windows and doors that have excellent thermal efficiency. They are designed to keep the warmth inside your home during the winter, and the heat outside during the summer, thereby reducing energy consumption and keeping energy costs down. When it comes to acoustic insulation, Swain & Rands offer windows and doors made from materials that help in significantly reducing noise levels from the outside. By installing these windows and doors in your home, you can enjoy a quieter, more peaceful living space, free from nuisance noise from the outside world. In addition, Swain & Rands can provide information on how to further enhance the thermal and acoustic efficiency of your home during the consultation.
Can I upgrade my existing conservatory with your products?
Yes, Swain & Rands offers an extensive selection of products suitable for upgrading your existing conservatory. They offer various options to enhance the performance and aesthetics of your conservatory, such as changing the roof or the window glazing, improving the insulation, introducing skylights for added natural light, or even upgrading the doors for improved energy efficiency and security. our experienced team can work with you to discuss your specific needs, carrying out an initial assessment of your current conservatory structure to determine what improvements can be made. As with all Swain & Rands installations, any upgrade will be carried out by our own fully trained and certified installers to ensure it meets our high standards of workmanship and customer satisfaction. Whether you want a minor upgrade or a complete overhaul, Swain & Rands has the products and the expertise to help transform your existing conservatory into a comfortable and stylish living space. However, feasibility of upgrading largely depends on the current condition and the type of your conservatory.
How do you handle complaints or issues post-installation?
Swain & Rands takes all complaints or issues post-installation seriously. Here is a detailed process they follow: 1. Reporting The Issue: Customers who have complaints or issues post-installation are encouraged to report the issue promptly. You can do this by contacting the customer service department through phone call or email. 2. Acknowledging Your Complaint: Once the issue has been reported, the customer service team will provide an acknowledgement. This is typically within two business days, assuring you that your concern is being looked into. 3. Investigation: After the acknowledgement, they will conduct an investigation to understand what went wrong. This may involve contacting you for more information, speaking to the team members involved, and carefully analysing records or any documented evidence related to your project. 4. Resolution: Based on our investigation, Swain & Rands will aim to provide a suitable resolution. This could be a repair of your installation, a replacement, or another form of compensation where appropriate.
Do you offer any accessories like blinds or curtains?
Yes, Swain & Rands do offer a range of accessories to complement our products. This includes an extensive selection of blinds designed to fit perfectly with our range of windows, doors, and conservatory styles. our blinds are available in many different colors, patterns, and materials, so customers can select those that best match our personal style and home decor. However, they do not offer curtains as part of our product portfolio. It's worth noting that our team is always available to offer advice and guidance to help customers choose suitable accessories for our products.
What kind of training and qualifications do your installers have?
At Swain & Rands, we take enormous pride in the expertise and proficiency of our installation teams. All our installers are fully trained and hold several relevant qualifications to ensure the highest standards of work. Firstly, they have undergone rigorous training to learn the accurate methods of installing various products, including doors, windows, conservatories, and more. our qualifications include: 1. CSCS Card (Construction Skills Certification Scheme card): This qualification is widely recognized in the construction industry and is a clear demonstration of the installer's understanding of health and safety on site. 2. NVQ Qualification in Fenestration Installation: When our installers possess this qualification, it signifies that they've been assessed and recognized as competent to carry out work to the industry standard. 3. MTC Card (Minimum Technical Competencies): This is specific to the glazing and construction industry and presents a benchmark for our installers' technical understanding and practical ability.
How do I schedule a follow-up visit or service?
Scheduling a follow-up visit or service with Swain & Rands is a straightforward process. 1. You can contact Swain & Rands directly via phone or email. our friendly customer service team will be happy to assist you. The phone number for Swain & Rands is listed on our website. You may call during normal business hours which are specified on the website as well. 2. Email is another preferred method for scheduling appointments. You can send an email detailing your needs and preferred times for the visit. Do not forget to include your name and contact information so they can get back to you promptly. 3. After your call or email, Swain & Rands will confirm a suitable date and time for your follow-up visit or service. 4. If you face any difficulties in scheduling your appointment, you can refer to the Contact Us" section on our website where they provide more specific instructions or alternative ways to get in touch with them.
What kind of customisation options do you offer?
Swain & Rands offers a wide variety of customisation options for your home improvement needs. For windows, you can choose from different styles, including casement, sash, tilt and turn, and bow and bay. Each style comes with a selection of Glazing options such as double or triple glazing. They are available in several materials too, including uPVC, aluminium and timber. Conservatories can be customised in shape, size, and design, with options including Victorian, Edwardian, Gable, P-Shaped, T-Shaped, and Lean-To styles. Swain & Rands also offers a fully bespoke service to design a conservatory that suits the unique characteristics of your home and garden. Doors come with a range of customised features, including composite, UPVC, French, patio, and bi-fold styles with a choice of colours and finishes. To provide enhanced security, you can opt for superior locking mechanisms.
How do I care for the finishes on my doors and windows?
Caring for the finishes on your Swain & Rands doors and windows is essential to maintain our look and durability. Here are some general steps: 1. Regular Cleaning: Cleaning your doors and windows can be as simple as using a soft cloth and a gentle cleaning solution. Avoid harsh, abrasive chemicals and tools which can damage the finish. Wipe the surfaces in a smooth, circular motion. Do not forget to clean the glass, hardware, and surrounding areas. If your windows are double-glazed, take care not to use abrasive products or they may damage the seal. 2. Check for Damage: Regularly inspect your doors and windows for any signs of damages like scratches, cracks, or dents. If you notice any, early treatment can prevent further deterioration. Some minor surface issues can be dealt with using touch-up paint or filler. Deeper damages may require professional service. 3. Manage Moisture: Excess moisture can damage the finish and even the structure of your doors and windows.
What sets Swain & Rands apart from other home improvement companies?
Swain & Rands distinguishes itself from other home improvement companies in several key ways: 1. Quality of Service: Swain & Rands has a proven track record of delivering top-notch service. The company prides itself on its expert team of craftsmen who are dedicated to fulfilling the specific needs of each customer, focusing on providing high quality installations. 2. Comprehensive Offering: our offerings cover a broad range from conservatories, orangeries, windows and doors, to Livin rooms and replacement conservatory roofs. All these comprehensive, high quality services make them a one-stop-shop for all home improvement needs. 3. Exceptional Quality Products: The company is committed to offer high quality products that are energy effective and have a positive environmental impact, such as our A+ rated windows which can help reduce heating costs. 4. Industry Accreditation: Swain & Rands is endorsed by The Consumer Protection Association and is a member of The Double Glazing and Conservatory Ombudsman Scheme (DGCOS).
How do you handle unexpected complications during installation?
At Swain & Rands, we believe in offering a comprehensive service that mitigates and professionally manages any unexpected complications during installation. Here is how we handle such situations: 1. Initial Assessment: Our experienced team of installers and surveyors initially conducts a comprehensive review of your project, assessing all possible complications that might occur during the installation process. This proactive approach allows us to foresee potential issues and plan our strategies accordingly. 2. Constant Communication: We work to maintain open and transparent communication with our clients throughout the process. If unforeseen issues arise, we'll inform you promptly and discuss the appropriate next steps, giving you an informed choice on how to move forward. 3. Professional Problem-Solving: Even with thorough preparation, unexpected complications may still arise. Our installers are trained professionals who can adapt quickly and efficiently resolve issues. For example, if an unexpected structural issue is discovered during the installation, we will consult with our team of experts and adjust the plan to safely and effectively accommodate those needs.
What options are available for ventilation in conservatories and orangeries?
Swain & Rands offer several options for ventilation in conservatories and orangeries to ensure that they remain comfortable and usable throughout the year. 1. Manual Windows: Opening windows let fresh air into your conservatory or orangery. A range of different designs including side or top-hung casement windows, traditional vertical sliders, and even tilt & turn designs are offered. 2. Roof Vents: These can be installed in your conservatory roof and opened manually via a spindle, providing ventilation from the highest point in the room. They can also be fitted with temperature or rain sensors to allow automatic control. 3. Trickle Vents: These are small vents installed in window frames that allow air flow even when the windows are closed. This feature is useful during colder months when you would not want to leave windows open. 4. Electric Fan: Installing an electric fan can help circulate air in your conservatory or orangery efficiently.
How do your products help in reducing energy costs?
Swain & Rands' products, specifically our doors, windows, and conservatories, help in reducing energy costs through our superior energy efficiency design. Firstly, the products feature double-glazing or triple-glazing, designed to provide a better degree of insulation compared to traditional single-glazed units. This insulation property reduces the heat loss from your home, helping to keep it warmer for longer during the cooler months. Secondly, the products are designed with advanced weather-stripping. This helps to seal home by creating an weatherproof barrier, stopping drafts and preventing heat loss. In addition, our roofing products, particularly the ones for conservatories, have a high-performance glass that helps control the amount of radiant heat that enters or leaves the home, depending on the weather. our doors and windows also meet high Energy Rating standards. This means they have been specifically designed to be as thermally efficient as possible, ensuring less energy is required to heat or cool your home. Furthermore, these products are
What is the process for obtaining a detailed quote?
Obtaining a detailed quote from Swain & Rands is a straightforward process that involves a few simple steps: 1. Initial Contact: The first step is to either call Swain & Rands or fill out the online contact form on our website. Provide them with a brief overview of what you require, whether it be windows, conservatories, doors or another service. 2. Site Visit and Discussion: A representative from Swain & Rands will visit your property at a time that is convenient for you. They will discuss your requirements, take measurements and explain different options that may be suitable for your specific needs. 3. Detailed Quote: After the site visit and discussion, the representative will generate a detailed, no-obligation quote that outlines the costs of materials, labor, and any additional fees. The quote will also include a timeline for completion of the project. 4. Review & Acceptance: Review the quote carefully and if there's anything you do not understand, Swain &
How do I provide feedback on the service and installation?
Swain & Rands is always keen to hear from our customers about our service and installation. Your feedback is valuable as it helps them to continuously grow and improve our services. Here's how you can provide feedback: 1. **Email:** You can send your feedback directly via email to info@swainrands.co.uk. Be sure to include specific details about your service and installation, as well as any suggestions you may have. 2. **Online Form:** Visit the 'Contact Us' page on the Swain & Rands' website. There, you'll see an online form where you can input your details and provide feedback in the comments section. 3. **Phone Call:** If you'd prefer, you can call Swain & Rands directly on 01202 155666 and share your experience with one of our customer service representatives.
